Last updated: [Month Year]
Our Policy
We want you to love what you ordered. If something's not right, you have [30] days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-returnable items: [list any exceptions — e.g. final sale items, personal care items, opened electronics]
How to Start a Return
- Email [your email] with your order number and reason for return
- We'll confirm eligibility and send return instructions
- Ship the item back to the address provided
- Once received and inspected, we'll process your refund
Refunds
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be issued to your original payment method within [5–10] business days. Please note it may take additional time for your bank or card issuer to post the refund.
Return Shipping Costs
[Edit: are return shipping costs covered by you or the customer? Common approach: customer pays return shipping unless the item was damaged/defective/wrong.]
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within [7] days of delivery with photos of the item. We'll cover the cost of a replacement or full refund — no return shipping required on our end.
Exchanges
The fastest way to get the item you want is to return the original and place a new order once your return is accepted.
Questions?
Contact us — we're happy to help.